BBC Investigation into Locksmiths. A recent investigation by the BBC has uncovered alarming practices among locksmiths, particularly in Essex and London. The investigation focused on "bait-and-switch" scams, where customers are lured in with low initial quotes, only to face exorbitant charges once the locksmith arrives.
Key Findings
Common Tactics Used by Rogue Locksmiths
- Bait-and-Switch Pricing: Customers receive a low quote over the phone, but the final bill can be significantly higher.
- Unnecessary Work: Locksmiths may drill locks or perform additional work that is not needed, leading to inflated costs.
- Pressure Tactics: Customers are often pressured to pay cash or to agree to unnecessary replacements.
Case Examples
- An elderly couple was quoted £49 but ended up paying over £2,800 after unnecessary damage was caused.
- In a test conducted by the BBC, a locksmith quoted a low price but charged over ten times that amount after drilling the lock unnecessarily.
How to Avoid Locksmith Scams
Tips for Finding a Legitimate Locksmith
- Research Local Options: Look for local locksmiths rather than national call centers.
- Check Credentials: Verify if the locksmith is listed with the Master Locksmiths Association (MLA).
- Request Clear Pricing: Always ask for a full price quote, not just a starting price.
- Inquire About Methods: Ask if they can open the lock without drilling.
Being informed and cautious can help you avoid falling victim to locksmith scams.
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