Wednesday 31 October 2012

Orange are ripping me off!

I have had a contract almost constantly with orange since 1996

I have been using an iphone for 4 years (1st a iPhone 3gs, and a 4S)

I was prompted to update my software to IOS6 last month.

have just had a big shock. Orange have sent me an invoice for my contract, showing I have gone over my allowance of 750mb to a total of 2302mb! a total bill of £ 421

I have been using the iPhone normally as i have been for the last few years with no video. just email and a pod cast occasionally. A normal monthly usage would be around 450 - 500mb.

I phoned orange yesterday as soon as I opened the invoice, they told me there were massive downloads on Oct 11 during the afternoon (whilst I was out working). I think this has something to do with the phone updating to ios6, which i did around that time. there seems to be a lot of similar stories on the web attributing high mobile data to bugs in ios6.

Why did orange not tell me i had used my bundled data?

has anyone had any success in having orange remove these high charges?


since last Monday (new billing period) it shows i have used 680 of my 800mb!

i phoned orange tech, who said i have used .2mb since last monday!??

advised to take to apple store for a check, but no appointments for over a week..

advised to restore iphone to make sure there are no corrupted applications..

( which i have started just now)
the first thing that happened was itunes said something like "there are new carrier settings - do you wamt to proceed?"
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20 comments:

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  2. Unknown17 February 2013 at 08:01

    update.

    I wrote to the customer dispute address three times. no acknowledgement at all.

    I noticed on my January bill that orang were still charging me for a bundle for European roaming which I had already complained they had not removed last October. I rang Orange and pointed this out to them.they had no record of my previous contact with them, but they credited the extra paid. I then asked whether there was any recor of my three letters, of couse there was not!

    however,

    the immieadiatly offered to credit 80% of the disputed data bill. on balance, i accecpeted

    ReplyDelete
  3. Unknown7 March 2013 at 00:36

    Orange have sent me an invoice for my contract, showing I have gone over my allowance of 750mb to a total of 2302mb! a total bill of £ 421 serrurier la teste de buch

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